GENERAL CONDITIONS OF USE OF THE WEBSITE

  1. GENERAL INFORMATION

In order to comply with the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, the general information of this website is indicated below:

  • Owner: ORIGEN HABACU S.L. (Hereinafter, "Grupo Roisa")
  • Address: / San BERNARDO 87, 1ºC. (28015) Madrid - Spain).
  • Contact e-mail: info@gruporoisa.com
  • Contact telephone number: +34 91 4453378
  • Registry Data: Madrid Mercantile Registry in Volume: 31868; Book: 0; Folio: 186; Section 8; Page: M573477; Entry: 1
  • VAT NUMBER: B86917531
  • License no: VT685, VT696, VT757, VT694, VT686, VT707, VT706, VT692, VT697, VT698, VT1146, VT1148, VT695, VT1147, VT693, VT1645, VT1646, VT1647, VT1648, VT1649, VT1650, VT1651, VT1652, VT1653, VT1654, VT1655, VT1656, VT1657, VT1658, VT1659, VT1660, VT1661, VT1662,

This website www.gruporoisa.com, including the set of web pages that comprise it, (hereinafter "Website" or "Site") belongs to Grupo Roisa, through which users and/or customers of the same (hereinafter "User" or "Users") can access its services and various information and content available on the Website.

  1. OBLIGATORY NATURE OF THE GENERAL CONDITIONS OF USE OF THE WEBSITE

Access to the Web Site is completely voluntary and the User who accesses it, accepts, from the moment he/she accesses it, without any type of reservation, these General Conditions, as well as, if applicable, "Special Conditions" that may complement, substitute or modify them in relation to the services and contents of the Web Site.

Users should be aware that the contracting of Grupo Roisa's accommodation services is governed by the specific or particular contractual conditions, according to the applicable legislation in each case, which are agreed by the Users with Grupo Roisa at the time of making the reservation.

It is mandatory that the User carefully read these General Conditions before using the Website under his sole responsibility and, in case of not agreeing with them, immediately leave the Website.

Notwithstanding the foregoing, Grupo Roisa reserves the right to deny at any time, without prior notice and without the right to compensation, access to the Web Site to those Users who fail to comply with these General Conditions, or the particular conditions applicable in each case.

  1. MODIFICATION OF CONDITIONS

Grupo Roisa reserves the right, at any time and without prior notice, to modify or eliminate the content, structure, design, services and conditions of access and/or use of the Web Site, whenever it deems appropriate, as well as the right to interpret these conditions, in any questions that may arise in their application.

  1. USER'S RESPONSIBILITY

The User declares that he/she is of legal age and has the legal capacity to acquire the services offered through the Website.

The Web Site is aimed at the end consumer, and may only be used for the purpose of gathering information to make a purchase on it, not being allowed to use it for other purposes without the express written consent of Grupo Roisa. Access, viewing and, where appropriate, downloading of content or services will always and in any case for strictly personal and non-commercial purposes.

The User undertakes to use the services and contents of the Website in accordance with current legislation, with the principles of good faith and generally accepted uses and not to contravene public order or the provisions of these General Conditions with their actions through the Website. Therefore, any use for illicit purposes or that may damage or prevent, damage and/or overload, in any way, the use and normal operation of the Website or against any third party is prohibited.

The User agrees not to remove, delete, alter, manipulate or in any way modify:

  • Those notes, legends, indications or symbols that either Grupo Roisa or the legitimate owners of the rights incorporate to their properties in matters of intellectual or industrial property (such as, for example, copyright, ©, ® and ™, etc.).
  • Technical protection or identification devices that may or could contain the contents (such as, for example, watermarks, fingerprints, etc.).
  1. PROHIBITED USES

Grupo Roisa reserves the right to take appropriate legal action against anyone who breaches the following prohibitions:

It is expressly forbidden:

  • Use any of the contents or services for illicit purposes or effects, prohibited in these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, render useless, overload, deteriorate or impede the normal use of the services, computer equipment or documents, files or any kind of contents stored in any computer equipment of Grupo Roisa.
  • Use contents or services that are protected by any intellectual or industrial property right belonging to the entity or to third parties, without the user having previously obtained, from their owners, the necessary authorization to proceed with the use that he/she makes or intends to make.
  • Reproduce, copy, distribute, communicate, transform or modify the contents, unless authorized by the owner of the corresponding rights or it is legally permitted.
  • Incorporate viruses or other physical or electronic elements that may or could damage or prevent the normal operation of the network, system or computer equipment (hardware and software) of Grupo Roisa, or third parties, or that could damage the electronic documents and files stored in such computer equipment.
  • Obtaining or even attempting to obtain the contents by using means or procedures other than those that, as the case may be, have been made available for this purpose in general, those normally used on the Internet for this purpose, provided that they do not entail a risk of damage or disablement of the website, services or contents.

  1. ROISA GROUP RESPONSIBILITY

Grupo Roisa adopts reasonably adequate security measures. However, the User should be aware that the security measures of computer systems on the Internet are not entirely reliable and that the service depends on vulnerable external and internal elements.

Grupo Roisa makes reasonable efforts to keep the Web Site updated and in good working order. However, it is not responsible for and does not guarantee that access to the Web Site is infallible, continuous or free of deficiencies. Nor can it guarantee that the content or software that the User can access through the Website is free of harmful elements, viruses, interference, faults, omissions, disconnections or other elements that may cause damage to the User or alterations in the User's software or hardware computer systems or in their electronic documents and files of the Users.

Likewise, it shall not be liable for damages of any nature arising from the use of the Website, including but not limited to those caused to computer systems or those caused by improper use of the Website, interruptions or defects in telecommunications that may occur in operations of a financial or similar nature, or those caused by third parties through unlawful interference beyond the control of Grupo Roisa.

 

Therefore, Grupo Roisa. excludes, to the full extent permitted by law, any liability for damages of any kind that may be due to the transmission, dissemination, storage, availability, reception, obtaining or access to the Web Site, and in particular, but not exclusively, for damages that may be caused.

  1. PRIVACY POLICY. DATA PROTECTION

Grupo Roisa recognizes the importance of protecting the personal information of its users and customers and to keep it confidential and secure in accordance with current regulations.

This privacy policy describes the processing of data of our users and customers collected through www.gruporoisa.com ("Website"), by telephone or any other communication channel, so we recommend our users and customers to read carefully this privacy policy to provide Roisa Group personal data that may require them fully informed in particular on the mandatory nature of the delivery of data and the purpose of their treatment.

We also inform you that in the future modifications may be made to this privacy policy in order to ensure constant respect for the applicable regulations and to adapt it to new legislation or jurisprudence.

  • Responsible for the treatment

Personal data will be processed automatically and/or manually and incorporated into the file owned by Origen Habacu, S.L., Calle San Bernardo 87 28015 Madrid, CIF: B86917531 (hereinafter "Grupo Roisa" or "The Data Controller".

  • Collection and purpose of personal data processing

In accordance with Law 15/1999 on the Protection of Personal Data ("LOPD") and its implementing regulation R.D. 1720/2007 ("RDLOPD"), we inform our users and customers that their personal data are collected, stored and processed automatically and/or manually by Grupo Roisa in the manner and for the purposes described below and in accordance with the provisions of the LOPD and the RDLOPD.

Grupo Roisa may collect data from users and customers:

- Directly from the user because he provides his data directly and telematically by filling in any form available on the www.gruporoisa.com ("Website") or by telephone for the provision of the service requested by the user.

- By means of computer systems and software procedures incorporated in the Website for its correct functioning: The processing of personal data of the user who visits and consults the Website is limited to the so-called 'navigation data', that is, those data that are necessarily transmitted to the Website by the action of the computer systems in charge of its administration and of the communication protocols of the Internet. The navigation data include, for example, the IP addresses or the domain names of the computers used by the user who connects to the Website, as well as a series of parameters related to the type of operating system used by the user. The navigation data mentioned above as well as, for example, the number or duration of visits to the Web Site, are collected and processed by Grupo Roisa solely and exclusively for statistical purposes and anonymously as well as to verify the proper functioning of the Web Site and improve its operation.

- Through the Web Site, through the use of cookies. A cookie is a very small text file that a web server can store on a computer's hard drive to store some information about the user. It can only be read by the Web site that sent it to the computer. These devices are associated exclusively with a single user and their own access device. Cookies are files sent by the website and stored in the user's browser by a web server to maintain the browsing session by storing your IP address (of your computer) and other possible navigation data. It is understood that the user consents to the fact of using and continuing to browse through the Website, except to the extent that you have modified your browser settings to reject the use of cookies.

Cookies are files sent by the website and stored in the user's browser by a web server for the maintenance of the browsing session by storing your IP address (of your computer) and other possible browsing data.

 

Types of Cookies used on our Web Site

  1. a) Technical Cookies: these are strictly necessary for the operation of the Website.
  2. b) Personalization Cookies: these are used to facilitate navigation on the Website, to remember the choices you have made on the Website and to provide more personalized functionalities.
  3. c) Analytical cookies for statistical activity and traffic measurement: they collect information about the use of the Website, the pages visited and possible errors that may occur during navigation. These cookies do not contain personal data.
  4. d) Cookies for advertising purposes: they are used to collect information to make advertising more interesting for you and to display advertisements on the Website or on third party sites or other online advertising campaigns. Most of these cookies are "third party cookies", so they are cookies from entities outside of us.
  5. e) Social Cookies: which are necessary to interact with the widgets of social networks such as Facebook, Google, Twitter, etc.

By modifying the browser settings you can disable cookies or receive a warning before accepting one or delete all cookies installed. Each browser has different procedures to manage your settings, so here are details on how to manage cookies in the main browsers:

 

 

We also invite our users and customers to consult the following web page http://www.youronlinechoices.com/es where they can find useful information on the use of cookies and on the measures they can take to protect their privacy on the Internet.

 

In addition to the above, users and/or customers expressly authorize Grupo Roisa to use the personal data provided for the following purposes:

  1. Collection, storage and processing of data for the purpose of establishment and operational and administrative management of the contractual relationship connected with the provision of the Roisa Group Service, including the use of such data for sending communications relating to the development of the contracted service via email, SMS or any other means of communication.
  2. Compliance with legal obligations
  3. Sending commercial communications via email or other equivalent means of electronic communication, about products or services similar or related to those offered by Grupo Roisa in the terms provided in Art. 21 of Law 34/2002 of services of the information society. Occasionally, these commercial communications may be sent in a personalized way.
  4. Sending of "The best offers": without prejudice to the provisions of the previous section, and only with the express consent of the user, Grupo Roisa will process the data for sending via email, telephone, postal mail, SMS, MMS or any equivalent means of communication, the best offers on any type of product and service marketed by Grupo Roisa or by its partners or commercial collaborators operating in the following sectors: tourism, leisure and catering, events, sport, music, fashion, clothing, clothing, textile decoration, consumer goods, food and beverages, finance, energy, media, new technologies, telecommunications, publishing and publishing houses, environment, retail and services in general.

The processing of data for this purpose is optional and the user will be expressly asked for consent to receive the best offers as described above. If this consent is not given, Grupo Roisa will not send the commercial offers referred to in this section.

  • Compulsory and optional nature of data submission

The delivery of the requested data at the time of booking is mandatory for the booking process to be completed. However, in the data collection forms, are marked with an asterisk those data that are considered necessary for the requested services.

 

  • Accuracy and quality of data . Age of majority

Users and customers of Grupo Roisa guarantee and respond, in any case, the truthfulness, accuracy, validity and authenticity of the personal data provided, and undertake to keep them properly updated. Likewise, users and customers acknowledge that, in the event that they do not provide their data in a truthful and updated form, Grupo Roisa will be unable to provide the services requested by them.

Finally, users and customers declare that they are of legal age or have the corresponding authorization from their legal representatives.

 

  • Data security.

Roisa Group is committed to fulfilling its obligation of secrecy of personal data and its duty to treat them with confidentiality, and assumes, for these purposes, the technical, organizational and security measures necessary to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of Law 15/1999 of December 13, Protection of Personal Data, and other applicable legislation. However, users and customers should be aware that Internet security measures are not impregnable so Roisa Group can not guarantee the total and absolute inviolability of their data files, nor the perfect functioning of their protection and security mechanisms.

 

  • Data protection rights of users and customers

Users and/or clients may exercise their rights of access, rectification, cancellation provided for in Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data and other applicable regulations to this effect, by contacting Apartmentos Roisa, attaching a copy of their National Identity Card, by writing to the e-mail address info@gruporoisa.com or to the address Calle San Bernardo 87, 28015. Madrid.

 

Additionally, if users and/or customers do not wish to receive commercial or promotional offers by email from Grupo Roisa, in addition to exercising the rights indicated above, they can revoke their consent by sending an email to info@gruporoisa.com indicating in the "Subject" field the word "Unsubscribe".

  1. INTELLECTUAL PROPERTY

The contents of the Web Site, including texts, images, graphic design, source code, logos, trademarks, etc., are the exclusive property of Grupo Roisa and are protected by the regulations governing Intellectual and Industrial Property, being, therefore, prohibited its reproduction, modification, distribution or manipulation.

Grupo Roisa is the exclusive owner of all intellectual, industrial and similar property rights that may correspond to the Web Site. Likewise, all rights are reserved in favor of Roisa Group on any content, services or elements of its property that were incorporated into the Web Site, including, but not limited to, those elements that make up the visual appearance, graphic image and other sensory stimuli of the web pages that make up the Web Site, navigation architecture, source codes of web pages, images, recordings, computer programs, databases, technology, logos and distinctive signs.

  1. LICENSING OF LINKS TO THE WEBSITE FROM OTHER WEBSITES

Any third party link to this Web Site must be to your home page or entry page.

Users and, in general, all those who intend to establish a link between their web page and the Web Site must comply with the following conditions detailed below. Any other link claim other than that stipulated in this clause shall require the prior express written acceptance of Grupo Roisa.

The User may not reproduce or imitate, in whole or in part, the content of the website, nor its graphic appearance ("look and feel"), nor make frames ("frames") or inline links ("link inline") of the pages of Grupo Roisa.

You may not create a browser, frame, environment or navigation bar on the pages of the Web Site.

No false, inaccurate, incorrect or denigratory statements or indications shall be made about the Web Site, Roisa Group or any of the Roisa Group properties and, in particular, it shall not be stated or implied that Roisa Group collaborates, or is a collaborating partner, or that it has in any way supervised or assumed in any way the contents or services offered or made available on the web page where the link is established.

The web page on which the link is established shall not contain any trademark, trade name, commercial name, establishment sign, denomination, logo, slogan or other distinctive signs belonging to Grupo Roisa, except those signs that form or could form part of the same link or those others of its property that have been previously licensed in writing by Grupo Roisa.

The web page on which the link is established shall not contain information or contents that are illicit, contrary to morality, generally accepted good customs and public order.

The existence of a link between a web page and the Web Site does not imply the existence of a relationship between Grupo Roisa and the owner of that page, nor the acceptance and approval of its contents and services.

  1. LINKS FROM THE WEBSITE TO OTHER WEBSITES

Within the Web Site, Grupo Roisa may make available to Users links to other web pages managed and/or controlled by third parties. Roisa Group includes them on its Web Site only for the convenience of Users and assumes no liability, directly or indirectly, for damages of any nature that may arise from access to third party web pages not managed by Roisa Group.

Grupo Roisa reserves the right to withdraw unilaterally and at any time the links that may appear on the Web Site.

  1. APPLICABLE LAW AND JURISDICTION
  • If the User is a professional or company

These General Terms and Conditions are governed, to the extent permitted by applicable law, by Spanish law. Also, to the extent permitted by applicable law and international agreements, the parties agree to submit to the jurisdiction of the Courts of Madrid, Spain, for any matter relating to the interpretation, compliance or enforcement of these Terms and Conditions, expressly waiving any jurisdiction that may correspond to them, provided that the applicable law does not establish a specific mandatory jurisdiction.

 

  • If the User is a consumer

These General Conditions are governed by Spanish law or, if you reside outside Spain, by the law of the country of your residence.

Any dispute in connection with these General Conditions shall be submitted to the jurisdiction of the place of residence of the User, unless the User decides to submit the dispute to another competent court including the domicile of Grupo Roisa, the place where he/she lived at the time of conclusion of the contract or the place where he/she lived at the time of the harmful event.

We inform you that you can use the online dispute resolution platform for services provided by European Union companies (the "ODR Platform"), which the European Commission makes available to all its citizens at the following link http://ec.europa.eu/consumers/odr/.

Therefore, consumers in the European Union may send their complaints to ORIGEN HABACU S.L. (Grupo Roisa) through the ODR Platform using the e-mail address of Grupo Roisa.

We inform you that you can use this email address only for the purpose of sending us your complaint through the ODR Platform. Therefore, any email you send to info@gruporoisa.com outside the procedure established through the ODR Platform may not be answered.

 

 

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