TERMS OF ACCESS TO THE LOYALTY CLUB
The Club Roisa Loyalty Program operates under the terms and conditions set forth below in the program rules, unless otherwise specified.
The Program Rules govern the relationship between Club Roisa and customers of the Loyalty Program.
These rules include the terms that apply to certain experiences at the Roisa Centro and Roisa Hostal Boutique locations.
The benefits, offers, and services of the Loyalty Program are subject to availability, and Club Roisa may change them at any time without prior notice. Club Roisa may terminate the Loyalty Program early, in whole or in part, without prior notice.
By opening a Loyalty Program Customer Account, you agree that:
- You have read and agree to the Program Rules; and you have read and agree to the Booking Terms and Conditions set forth on our website, as well as the use and transfer of your personal data to third parties for the sole purpose of ensuring the proper provision of services by Club Roisa
1. SIGNING UP FOR THE LOYALTY PROGRAM
Eligibility.
Participation in the Loyalty Program as a Customer is free and open to anyone who has the legal capacity to accept the Program Rules:
- Customers are responsible for reading and understanding these Loyalty Program Rules, as well as other communications from the Company regarding the Loyalty Program, in order to understand their rights and responsibilities.
- Customers are responsible for reading the Company’s Privacy Policy to understand how it collects, uses, and discloses a Customer’s data.
Benefits of participating in the Loyalty Program.
- Customer Service. Loyalty Program members will have access to the benefits currently included in the program.
- Rates for Customers. Loyalty Program members will receive an exclusive, preferential rate when booking rooms through the hotel's website (Mirai booking engine).
- The Customer Rate offers a discount of at least ten percent (10%) on the rooms/apartments available for booking at our properties.
- The Guest Rate applies to publicly available rates and to all rooms/apartments available at the time of booking.
- The Customer Rate cannot be combined with other promotions, offers, or specific discounts.
- Early check-in or late check-out, subject to availability. The Guest Rate, subject to availability, allows guests to access their room starting at 12:00 p.m. on the day of check-in and to check out by 1:00 p.m. on the day of check-out.
Registration requirements.
- Complete the registration form. Individuals may apply to join the Loyalty Program by completing the registration form available on the Roisa Group Loyalty Program website. Club Roisa will not unreasonably deny the right to participate in the Loyalty Program.
- Participation in the Loyalty Program as an individual. Only individuals may join the Loyalty Program, and each individual may hold only one Account. All Customer Accounts in the Loyalty Program are individual accounts; joint accounts are not permitted. The benefits of the Loyalty Program are not transferable to other Customers or third parties.
Communications to Customers
- All communications regarding the Loyalty Program will be sent to the mailing address or email address provided by the Customer in the Customer Account. Communications will be sent to the address on file and will be deemed received one business day after being sent to the email address provided by the Customer. Customers must keep their email addresses up to date. Club Roisa, through the Loyalty Program, shall not be liable for lost or misdirected mail, or for any consequences thereof.
- Club Roisa may also send Customers promotions, offers, and other communications from time to time; these may include content from third parties. Customers can update their personal information and communication preferences at any time in their Account Profile on the Loyalty Program website or by contacting the front desk at the accommodations.
- Whenever a guest contacts the front desk, Club Roisa may verify the guest’s identity by asking security questions. The Customer Service Department may monitor or record phone calls to improve service quality.
Other registration requirements
1. Cancellation or Suspension of Access Accounts
- 1.1. Cancellation by the Customer. A customer can cancel their participation in the Loyalty Program at any time through their profile settings in the members' area.
- Cancellation or suspension by Club Roisa. The Company may terminate, without retroactive effect, a Customer’s participation in the Loyalty Program by suspending their Benefits and canceling the Customer Account at any time and with immediate effect upon prior notice. Termination, among other reasons, for the reasons listed below, does not entitle the Customer to any compensation from Club Roisa for damages resulting from the Company’s termination, and the Customer hereby expressly waives, where applicable, any amount to which they might be entitled for having suffered any damage, whether contractual or non-contractual, even in the event of fault or negligence on the part of the Company. Specifically, and among other causes, the Company may terminate this contract early if the Customer:
- He has acted in violation of applicable laws and regulations.
- You have not paid an outstanding invoice to the Company, or you have failed to fulfill any financial obligation owed to the Company.
- He has acted in an inappropriate, fraudulent, abusive, or hostile manner.
- You have violated or failed to comply with any of these Program Rules or the Privacy Policy.
- He has been involved in any inappropriate conduct or actions in connection with the Loyalty Program.
- Cancellation or suspension by Club Roisa. The Company may terminate, without retroactive effect, a Customer’s participation in the Loyalty Program by suspending their Benefits and canceling the Customer Account at any time and with immediate effect upon prior notice. Termination, among other reasons, for the reasons listed below, does not entitle the Customer to any compensation from Club Roisa for damages resulting from the Company’s termination, and the Customer hereby expressly waives, where applicable, any amount to which they might be entitled for having suffered any damage, whether contractual or non-contractual, even in the event of fault or negligence on the part of the Company. Specifically, and among other causes, the Company may terminate this contract early if the Customer:
- 1.2. Legal Actions. Nothing contained in these Program Rules shall limit Club Roisa’s right to take any legal action to which it is entitled.
2. Consequences of a Customer’s withdrawal from the Loyalty Program
- The Loyalty Program and the related Benefits and Services are the exclusive property of Club Roisa and do not belong to Customers. If, for any reason, participation in the Loyalty Program is terminated, the Benefits will be forfeited and the Customer will no longer be able to participate in the Loyalty Program. The Benefits have no cash value, and Club Roisa will not provide compensation or cash payment for any unused Benefits.
- If Club Roisa cancels the Customer Account for any reason, the Customer will be eligible to reapply for participation in the Loyalty Program, except in specific circumstances at Club Roisa’s discretion.
- If a Customer cancels their Account, the Customer may reapply to participate in the Loyalty Program at a later date, but will not be eligible for any Benefits after the cancellation date.
3. Program Changes. Club Roisa reserves the right to change, limit, modify, or cancel the Loyalty Program Rules at any time, with or without prior notice, even if such changes may affect customers’ ability to earn Rewards.
4. Termination of the Program. Club Roisa may terminate the Loyalty Program at its discretion and without prior notice. Customers may not claim Benefits after the Program has been terminated.
5. Benefits are subject to availability and change. All benefits, offers, and promotions under the Loyalty Program offered by Club Roisa are subject to availability and may change at any time without prior notice.
6. Eligibility for Benefits. By accepting the Benefits, a Customer acknowledges their responsibility to determine whether they are eligible to receive them, and whether they meet such requirements in accordance with applicable laws, gift policies, and incentive policies governed by anti-money laundering legislation and other regulations. Each Customer must immediately notify Club Roisa if they no longer meet the requirements to receive any of the Benefits of the Loyalty Program.
2. ADDITIONAL TERMS AND CONDITIONS FOR PARTICIPATION IN THE LOYALTY PROGRAM.
Applicable law and jurisdiction.
All disputes arising out of or in connection with the Loyalty Program and the Program Rules shall be resolved on an individual basis, without resorting to any form of class action, and shall be governed by, interpreted, and enforced in accordance with Spanish law, with the courts of the city of Madrid having exclusive jurisdiction over any claim arising from this Loyalty Program that is related to it or to the Program Rules.
Entire Agreement.
The Loyalty Program Rules, together with any terms and conditions, rules, or regulations included in or referred to herein, constitute the entire agreement between the Company and Customers regarding the subject matter hereof and supersede any prior commitment or agreement (whether oral or written) relating to such subject matter and may not be amended or modified, unless done so in writing or such amendments or modifications are available on the Loyalty Program’s website.